Homeowner Information |
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Full Name | |||
Phone | Customer City | San Antonio | |
Customer State | Texas | Customer Country | United States |
Survey Type | End Date | 29-Nov-2016 12:53:41 AM | |
Brand of Unit Serviced/Installed | Trane | ||
Work Event Details |
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Work Type | INSTALL | Work Completion Date | 11/15/2016 |
Dealer Name | AIR SYSTEMS | Brand | TRANE |
Overall Key Measures |
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Overall Satisfaction (Original Survey Only) | Very Satisfied 10 | Likelihood to Contact Dealer in Future (Original Survey Only) | Very Likely 10 |
Likelihood to Recommend Dealer (Original Survey Only) | Very Likely 10 | Likelihood to Recommend Brand (Original Survey Only) | Very Likely 10 |
Individual CSI | 100 | Individual NPS - Dealer | Promoter |
Individual NPS - Brand | Promoter | Ease of Doing Business | Extremely Easy |
Value Felt From Dealer Doing Business With You | Extremely Valued | Meeting Needs | Met all of my needs |
Individual CXI | 100 | ||
Dealer Meeting Homeowner Expectations - Scheduling/Quoting |
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Ease of Contacting Representative | Exceeded Expectations 10 | Friendliness of Representative Answering Phone | Exceeded Expectations 10 |
Ability to Schedule Convenient Appointment | Exceeded Expectations 10 | Understood Needs/Offered Best Solution | Exceeded Expectations 10 |
Product Knowledge/Able to Answer Questions | Exceeded Expectations 10 | ||
Dealer Meeting Homeowner Expectations - Appointment |
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Arrived On Time | Exceeded Expectations 10 | Appropriate/Professional Attire | Exceeded Expectations 10 |
Explained System Operation/Maintenance | Exceeded Expectations 10 | Explained Equipment Registration/Warranties | Exceeded Expectations 10 |
Professional/Courteous Communication | Exceeded Expectations 10 | Communication On Status of Service | Exceeded Expectations 10 |
Completed Work in Timely Manner | Exceeded Expectations 10 | Kept Home Clean/Removed Trash Prior to Departure | Exceeded Expectations 10 |
Completed Work with Minimal Interruptions | Exceeded Expectations 10 | Dealer Service Team | Excellent 10 |
System Quality & Maintenance |
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Equipment Quality | Excellent 10 | Equipment Quality Met Expectations | Yes |
Finding & Selecting a Dealer or Brand |
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Reasons for Selecting Dealer |
Dealer had a Competitive Price Recommendation Dealer sold (Brand) Products Dealer was Friendly/Trustworthy Dealer was Knowledgeable |
Method Finding Dealer |
Internet Search (e.g., Brand website, Google) Other |
Other Method Finding Dealer Angie's List | Reasons for Selecting Brand |
Reputation Value Other |
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Other Reasons for Selecting Brand Prior experience | |||
Homeowner Comments |
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What Dealer Should Continue to Do Communication, helping customers understand their options, competitive pricing and excellent service. |
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Any Outstanding Needs | No |