Homeowner Information

Full Name   Email  
Phone   Customer City San Antonio
Customer State Texas Customer Country United States
Survey Type EMAIL End Date 10-Feb-2017 02:59:03 PM
Brand of Unit Serviced/Installed Ameristar    

Work Event Details

Work Type INSTALL Work Completion Date 01/27/2017

Overall Key Measures

Overall Satisfaction (Original Survey Only) Very Satisfied 10 Likelihood to Contact Dealer in Future (Original Survey Only) Very Likely 10
Likelihood to Recommend Dealer (Original Survey Only) Very Likely 10 Individual CSI 100
Individual NPS - Dealer Promoter Individual NPS - Brand  
Ease of Doing Business Extremely Easy Value Felt From Dealer Doing Business With You Extremely Valued
Meeting Needs Met all of my needs Individual CXI 100

Dealer Meeting Homeowner Expectations - Scheduling/Quoting

Ease of Contacting Representative Exceeded Expectations 10 Friendliness of Representative Answering Phone Exceeded Expectations 10
Ability to Schedule Convenient Appointment Exceeded Expectations 10 Understood Needs/Offered Best Solution Exceeded Expectations 10
Product Knowledge/Able to Answer Questions Exceeded Expectations 10    

Dealer Meeting Homeowner Expectations - Appointment

Arrived On Time Exceeded Expectations 10 Appropriate/Professional Attire Exceeded Expectations 10
Explained System Operation/Maintenance Exceeded Expectations 10 Explained Equipment Registration/Warranties Exceeded Expectations 10
Professional/Courteous Communication Exceeded Expectations 10 Communication On Status of Service Exceeded Expectations 10
Completed Work in Timely Manner Exceeded Expectations 10 Kept Home Clean/Removed Trash Prior to Departure Exceeded Expectations 10
Completed Work with Minimal Interruptions Exceeded Expectations 10 Dealer Service Team Excellent 10

Finding & Selecting a Dealer or Brand

Reasons for Selecting Dealer

Dealer had a Competitive Price

Dealer was Friendly/Trustworthy

Dealer was Knowledgeable

Previous Experience with Dealer (e.g., service agreement)

Method Finding Dealer Internet Search (e.g., Brand website, Google)

Homeowner Comments

What Dealer Should Continue to Do all the above : - )

Any Outstanding Needs No