Homeowner Information
|
Full Name |
|
Email |
|
Phone |
|
Customer State |
Texas |
Customer Country |
United States |
Survey Type |
EMAIL |
End Date |
01-Jun-2016 05:00:09 PM |
Brand of Unit Serviced/Installed |
Trane |
Work Event Details
|
Work Type |
INSTALL |
Work Completion Date |
05/12/2016 |
Dealer Name |
AIR SYSTEMS |
Brand |
TRANE |
Overall Key Measures
|
Overall Satisfaction (Original Survey Only) |
Very Satisfied 10 |
Likelihood to Contact Dealer in Future (Original Survey Only) |
Very Likely 10 |
Likelihood to Recommend Dealer (Original Survey Only) |
Very Likely 10 |
Likelihood to Recommend Brand (Original Survey Only) |
Very Likely 10 |
Individual CSI |
100 |
Individual NPS - Dealer |
Promoter |
Individual NPS - Brand |
Promoter |
Ease of Doing Business |
Extremely Easy |
Value Felt From Dealer Doing Business With You |
Extremely Valued |
Meeting Needs |
Met all of my needs |
Individual CXI |
100 |
|
|
Dealer Meeting Homeowner Expectations - Scheduling/Quoting
|
Ease of Contacting Representative |
Exceeded Expectations 10 |
Friendliness of Representative Answering Phone |
Exceeded Expectations 10 |
Ability to Schedule Convenient Appointment |
Exceeded Expectations 10 |
Understood Needs/Offered Best Solution |
Exceeded Expectations 10 |
Product Knowledge/Able to Answer Questions |
Exceeded Expectations 10 |
|
|
Dealer Meeting Homeowner Expectations - Appointment
|
Arrived On Time |
Exceeded Expectations 10 |
Appropriate/Professional Attire |
Exceeded Expectations 10 |
Explained System Operation/Maintenance |
Exceeded Expectations 10 |
Explained Equipment Registration/Warranties |
Exceeded Expectations 10 |
Professional/Courteous Communication |
Exceeded Expectations 10 |
Communication On Status of Service |
Exceeded Expectations 10 |
Completed Work in Timely Manner |
Exceeded Expectations 10 |
Kept Home Clean/Removed Trash Prior to Departure |
Exceeded Expectations 10 |
Completed Work with Minimal Interruptions |
Exceeded Expectations 10 |
Dealer Service Team |
Excellent 10 |
System Quality & Maintenance
|
Equipment Quality |
Excellent 10 |
Equipment Quality Met Expectations |
Refused |
Finding & Selecting a Dealer or Brand
|
Reasons for Selecting Dealer |
Recommendation |
Method Finding Dealer |
Other |
Other Method Finding Dealer |
|
Angie's List |
|
Reasons for Selecting Brand |
Reasons for Selecting Brand |
|
|
Homeowner Comments
|
What Dealer Should Continue to Do
Working well with customers. |
Any Outstanding Needs |
No |
|
|