Homeowner Information
|
| Full Name |
|
Email |
|
| Phone |
|
Customer State |
Texas |
| Customer Country |
United States |
Survey Type |
EMAIL |
| End Date |
01-Jun-2016 05:00:09 PM |
Brand of Unit Serviced/Installed |
Trane |
Work Event Details
|
| Work Type |
INSTALL |
Work Completion Date |
05/12/2016 |
| Dealer Name |
AIR SYSTEMS |
Brand |
TRANE |
Overall Key Measures
|
| Overall Satisfaction (Original Survey Only) |
Very Satisfied 10 |
Likelihood to Contact Dealer in Future (Original Survey Only) |
Very Likely 10 |
| Likelihood to Recommend Dealer (Original Survey Only) |
Very Likely 10 |
Likelihood to Recommend Brand (Original Survey Only) |
Very Likely 10 |
| Individual CSI |
100 |
Individual NPS - Dealer |
Promoter |
| Individual NPS - Brand |
Promoter |
Ease of Doing Business |
Extremely Easy |
| Value Felt From Dealer Doing Business With You |
Extremely Valued |
Meeting Needs |
Met all of my needs |
| Individual CXI |
100 |
|
|
Dealer Meeting Homeowner Expectations - Scheduling/Quoting
|
| Ease of Contacting Representative |
Exceeded Expectations 10 |
Friendliness of Representative Answering Phone |
Exceeded Expectations 10 |
| Ability to Schedule Convenient Appointment |
Exceeded Expectations 10 |
Understood Needs/Offered Best Solution |
Exceeded Expectations 10 |
| Product Knowledge/Able to Answer Questions |
Exceeded Expectations 10 |
|
|
Dealer Meeting Homeowner Expectations - Appointment
|
| Arrived On Time |
Exceeded Expectations 10 |
Appropriate/Professional Attire |
Exceeded Expectations 10 |
| Explained System Operation/Maintenance |
Exceeded Expectations 10 |
Explained Equipment Registration/Warranties |
Exceeded Expectations 10 |
| Professional/Courteous Communication |
Exceeded Expectations 10 |
Communication On Status of Service |
Exceeded Expectations 10 |
| Completed Work in Timely Manner |
Exceeded Expectations 10 |
Kept Home Clean/Removed Trash Prior to Departure |
Exceeded Expectations 10 |
| Completed Work with Minimal Interruptions |
Exceeded Expectations 10 |
Dealer Service Team |
Excellent 10 |
System Quality & Maintenance
|
| Equipment Quality |
Excellent 10 |
Equipment Quality Met Expectations |
Refused |
Finding & Selecting a Dealer or Brand
|
| Reasons for Selecting Dealer |
Recommendation |
Method Finding Dealer |
Other |
| Other Method Finding Dealer |
|
Angie's List |
|
| Reasons for Selecting Brand |
Reasons for Selecting Brand |
|
|
Homeowner Comments
|
| What Dealer Should Continue to Do
Working well with customers. |
| Any Outstanding Needs |
No |
|
|
